Health Directions, LLC
Hospital Management for Healthcare Industry Professionals
Phone: 312-396-5400
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Health Directions, LLC knows how to reconcile and integrate the sometimes conflicting missions of teaching, research and clinical care.
Faculty plans, medical groups, and departments can benefit from the turnaround and transformation of essential functions such as billing and collections, revenue recovery, and accurate information capture.
No matter what your challenge, Health Directions will help you pose the right questions and work through the most innovative, cost effective solutions.
Health Directions is experienced in addressing these issues:
- How can academic medical centers attract and retain quality healthcare providers?
- What compensation and reward schemes work best in an academic environment?
- How will academic medical centers grow or recruit the best leaders?
- Is academic leadership different from hospital or medical group leadership?
- How can academic departments best deal with "problem" physicians, or issues such as physician productivity and performance?
- How should academic medical centers prepare for the future?
- What%27s the role of strategic planning and thinking?
- How will academic medical centers continue to deliver top%2Dflight medical education online and offline?
- Where are the greatest opportunities and constraints in clinical, policy, and healthcare delivery research?
- Can academic medical centers offset revenue declines with new service offerings, or commercialized technology innovations?
- Can academic medical centers serve to uninsured and underserved, while also attracting new markets?
- How can academic medical centers meet the needs of the ever-more demanding healthcare consumer and patient?
- How can academic medical centers make the best use of their research?
Anesthesia Department
Situation:
- Revenue losses.
- Anesthesiologist shortage
- Eroding physician loyalty
- Faltering department management
- Pre-operative clinic bottlenecks
- Closed operating rooms
- Delayed or lost surgeries
- Escalating physician anger
- Patient satisfaction downturn
Objectives:
- Improve operations.
- Increase operating rooms access.
- Communicate, collaborate with surgical chairs.
- Boost surgical volumes.
- Retain already recruited physicians.
- Enhance patient/physician satisfaction.
Challenges:
- Ease conflict between department and hospital.
- Control tension, anxiety among department chairs.
- Develop standard protocols.
- Refine nursing job descriptions.
- Evaluate department leadership.
- Examine reimbursement's role in recruitment/retention.
Strategies and Solutions:
- Restructure operations.
- Revamp department functions.
- Build a workable physician staffing model.
- Shape recruitment strategies and tactics.
- Streamline workflow through scheduling, staffing.
- Reform materials management process.
- Fix preoperative procedures.
- Develop standard protocols.
- Detail job descriptions.
Return on Investment:
- Improved billing/collections in first two months by 15%.
- Enhanced relationships between hospital execs, surgical chairs.
- Recruited three anesthesiologists within three months.
- Opened three more operating rooms.
- Create climate of cooperation and collaboration.
- Introduced evaluation of new service lines such as orthopedics.
Anesthesia Department
Client Problem/Situation:
- Faculty plan losing significant money.
- Ineffective revenue cycle management process with an underutilized IDX billing system.
- Breakdown in communications between billing personnel, physicians, and leadership.
HD Solution:
- Provided interim management.
- Created processes and oversight steering committees to address physician office and billing office issues.
Result of HD Expertise:
- Faculty plan cash receipts increased $13M within eight months.
- Culture transformed as evidenced by improved relationships between physicians, hospital, and leadership
