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Successful
front-end collections start with your ability to capture accurate
information and with the right system tools to support your office
staff. Health Directions' Front-end Enhancement Products combine
our operational expertise and our knowledge of IDXtm with sound
business principles to maximize your collections, reduce your costs,
and improve your bottom line. Here's how these Front-end Enhancement
Products can make a difference in your practice:
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Front-end
Assessment and Evaluation
(Identify opportunities and improvements)
Capturing accurate patient demographic and insurance information
is only the beginning when it comes to maximizing your front-end
collections. Front-end operations must support the process, from
efficient procedures to a streamlined information system. Our comprehensive
front-end assessment reviews your organization's operations, your
policies and procedures, and your IDX system to identify opportunities
and let you enjoy dramatic improvements.
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Front-end
Assessment Components
- Review
of IDX™ SCHED screens, routines, and set-up
- Front-end
support-staff evaluations
- Provider
schedules, visit-types, and pay -codes analyses
- Patient
demographics and insurance capture
- Patient
insurance verification
- Appraisal
of time-of-service and outstanding-balance collections rates
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Recommendations
and Deliverables
- Front-end
improvement work plan
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Information system recommendations
- Front-end
collection financial targets
- Customized
user-training programs
- Front-end
policies and procedures
- Operational
flows to support policies
- Scripts
for front-end personnel
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Enhanced
Referral Program (Improve
collections by 3 -10% annually)
Incomplete capture of patient referral information is the main reason
for edits and rejections. Practices that implement proactive referral-management
processes experience higher collections and fewer write-offs. Our
program incorporates sound business practices with IDX system monitoring
tools to reduce your rework and staffing costs and improve your
collections.
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Referral
Components
- Insurance
verification
- Referral
creation
- Linking
of referral to appointment and invoice
- Customized
5 day-out/ 1 day-out referral reports
- Communication
tools
- Policies
and procedures
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Insurance Capture & FSC Look-up Product
(Reduce edit and rejection rates by 5-10%)
Since the patient's insurance information drives your entire revenue
cycle, efficient and accurate capture of information is imperative.
Our FSC Look-up Product streamlines the look-up process for you, eliminating
guesswork by prompting accurate answers to specific IDX IMS look-up
questions, reducing keystrokes, and producing unprecedented efficiencies. |
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Product
Benefits
- Streamlines
your ability to select a plan and corresponding FSC
- Minimizes
your selecting wrong FSCs
- Speeds
and "cleans" your overall patient registration
- Expedites
your insurance verification
- Minimizes
your back-end clean-up, decreasing edits and claim rejections
- Reduces
your registration and claim processing errors
- Improves
your time-of-service collections
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Front-end
Collection Program (Improve overall collections
by more than10%)
With the insurance industry forcing you to collect more at time
of service, our Front-end Collection Program gives your staff the
tools and techniques they need to understand and identify why a
patient owes money. This ensures you of far greater success in collecting
balances during patient visits - your best opportunity to receive
payment.
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Description
and Tools
- IDX
screen-enhancement and pay-code setup
- Smartbox
review and reconfigurations
- Differentiation
of primary versus specialty co-pays at patient arrival
- Understanding
invoice inquiry
- "Result-oriented"
front-end process
- Identifying
time-of-service and outstanding-balance collection targets
- Measuring
actual collections against targets
- Identify
IDX system tools
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